Acm365's Privacy Policy —
Your Data Is Safe With Us

Acm365 is one of Bangladesh's most trusted online Sports Betting and casino platforms. We believe every member's personal data is a valuable asset. That is why acm365 has built its Privacy Policy to international standards — keeping your information secure and confidential at all times.

This Privacy Policy applies to the acm365 website, mobile app, and all related services. By using any acm365 service, you are considered to have agreed to this Privacy Policy.

Acm365 collects two types of data — information you provide directly, and data gathered automatically through our systems.

Personal Information (directly provided):

• At registration: full name, mobile number, date of birth, and username.
• KYC verification requires: a copy of your national ID, passport, or driving licence.
• Financial details: mobile banking numbers (Mobile Banking, Nagad, Rocket).
• During support interactions: your messages and complaint details.

Automatically Collected Information:

• IP address and device type.
• Browser information and operating system.
• Page visit history and session duration.
• Cookie and local storage data.

Acm365 uses your data only for specific, legitimate purposes. The primary reasons we process your information are:

Your data will never be used beyond the purposes stated above. acm365's Privacy Policy makes no exceptions on this matter.

Acm365 never sells your personal data or shares it with third parties for advertising purposes. However, limited information may be shared in specific circumstances:

• Payment Processors: Necessary transaction data shared with approved payment partners such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• KYC Verification Provider: With licensed verification services to confirm your identity.
• Law Enforcement Agencies: Upon receipt of a valid order from a court or regulatory authority.
• Technology Infrastructure: With server hosting and cybersecurity providers who are bound by our privacy policy.

The acm365 website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
• Performance Cookies: To analyse which pages are visited most and how they are used.
• Preference Cookies: To remember your language and display preferences.

You can disable cookies at any time through your browser settings, though some features may become limited as a result.

Acm365 does not retain your data longer than necessary. All information is stored while your account remains active. After account closure, certain data may be kept for a defined period to meet legal obligations.

• Transaction records are typically retained for up to 5 years.
• KYC documents may be retained for up to 7 years as required by law.
• Support conversations are kept on record for up to 2 years.
• Data is securely and permanently deleted once the retention period expires.

As an acm365 member, you have the following rights. These rights form the foundation of acm365's Privacy Policy:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation for us to retain it.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Object: Everyone has the right to opt out of marketing communications.

To exercise any of your rights, contact the acm365 support team directly. We will respond within 30 days of receiving your request.

Acm365 applies industry-leading technology to protect your data. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmissions.
• AES-256 encryption at the database level.
• Two-factor authentication (2FA) is available for added security.
• Regular cybersecurity audits and penetration testing.
• An automated system that detects suspicious logins and transactions.
• Restricted staff access — only authorized personnel can view specific data.

Acm365 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. If a minor has registered an account by mistake, it will be terminated immediately and all associated data will be deleted.

If a parent or guardian suspects their child has registered on acm365, we urge them to contact our support team immediately.

Acm365 may update this Privacy Policy as needed. Any changes will be published on this page with a revised date. For significant changes, registered members will be notified in advance through their registered contact details.

Continued use of acm365 after a revised policy is published will be considered your acceptance of the updated terms.

If you have any questions or concerns about this Privacy Policy, acm365's support team is always ready to help.

• Live Chat: 24/7 instant support.
• Email: [email protected]
• Response Time: Usually within 24 hours.

Acm365 will respond in writing to any privacy-related request within 30 days of receipt.